Reviews

May 7, 2026

"I cannot say enough wonderful things about Big City Plumbing in San Antonio. From beginning to end, the entire experience was exceptional during a very difficult plumbing situation. Their team demonstrated extraordinary courtesy, kindness, professionalism, and integrity throughout the entire process. Communication was absolutely outstanding — we received frequent updates on timelines, prompt responses to questions, and immediate notification of any unexpected delays. That level of transparency and respect for the customer is rare and deeply appreciated. A very special thank you to Rafaela, Alissa, and Patricia in the office, who were consistently compassionate, organized, reassuring, and incredibly helpful every step of the way. Their professionalism and warmth made a stressful situation much easier to navigate. And heartfelt gratitude to Gerald, whose plumbing work in the field was truly superb. The quality of workmanship, attention to detail, and dedication to doing the job correctly were outstanding. The service provided was excellent in every respect. Their pricing was also a tremendous value for the caliber of service and workmanship delivered. Big City Plumbing has absolutely earned my trust and highest recommendation. I would recommend this company without hesitation to any family member, friend, or colleague as the very first plumbing company to call. Thank you again to the entire Big City Plumbing team for helping us through such a challenging problem with professionalism, kindness, and excellence."
May 6, 2026

"Staff was very respectful and courteous. More than happy to explain details on repair. And we’re very accommodating having to return to get parts. As the renter, I truly appreciated the efficiency of contacting the landlord for quick approval. I was happy with the results and the efficiency."
May 4, 2026

"They showed up when they said they would. Johnny is a professional. And knows what to do. I will call them again."
May 1, 2026

"This was my first experience with Big City Plumbing and I am very satisfied with their work. I had a tub faucet leak that had gone from a slow drip to a very fast one. Luckily I had the replacement cartridges and the plumber was able to fix the leak and he adjusted the faucet handles to be more aligned. No extra costs, I paid just what was quoted. I would definitely use them again."
April 30, 2026

"I can’t say enough good things about my first experience with BCP to repair the sewer line at my home. I obtained multiple estimates as this is a very expensive repair and ultimately chose BCP because the estimate was very competitive and because after speaking with Travis I felt confident they would be able to meet my expectations for integrity and service. Throughout the 3 weeks, the communication, professionalism, and work ethic exhibited by everyone, from the office staff, excavators, plumbers, and owner was bar none! I will definitely call them again and will recommend them to anyone. Thank you!"