Reviews

May 12, 2026

"Cris and Michael did a thorough great job, they we t the extra mile to make sure my clogged upstairs unit was cleared with the right approach. Also Travis was extremely engaged after hours to make sure a crew was on site the very next morning. Thanks again! Paul A. Ellis, CMSgt (Ret), USAF"
May 11, 2026

"Excellent crew, got out to see me the day that I called and were finished in a little over an hour! A++ work, will call again if I have any future plumbing issues"
May 10, 2026

"I am in the process of buying a house and I hired this team of professional plumbers to come examine all the pipes in my soon to be home. They did an incredible job verifying all plumbing on the work order was sound and in good condition. On top of that there was an issue on my end with scheduling that they impeccably addressed and handled flawlessly. Never using another plumber that’s not Big City. These guys are the best in the business. Shout out to Gerald for his professionalism, communication, and honest feedback."
May 7, 2026

"I cannot say enough wonderful things about Big City Plumbing in San Antonio. From beginning to end, the entire experience was exceptional during a very difficult plumbing situation. Their team demonstrated extraordinary courtesy, kindness, professionalism, and integrity throughout the entire process. Communication was absolutely outstanding — we received frequent updates on timelines, prompt responses to questions, and immediate notification of any unexpected delays. That level of transparency and respect for the customer is rare and deeply appreciated. A very special thank you to Rafaela, Alissa, and Patricia in the office, who were consistently compassionate, organized, reassuring, and incredibly helpful every step of the way. Their professionalism and warmth made a stressful situation much easier to navigate. And heartfelt gratitude to Gerald, whose plumbing work in the field was truly superb. The quality of workmanship, attention to detail, and dedication to doing the job correctly were outstanding. The service provided was excellent in every respect. Their pricing was also a tremendous value for the caliber of service and workmanship delivered. Big City Plumbing has absolutely earned my trust and highest recommendation. I would recommend this company without hesitation to any family member, friend, or colleague as the very first plumbing company to call. Thank you again to the entire Big City Plumbing team for helping us through such a challenging problem with professionalism, kindness, and excellence."
May 6, 2026

"Staff was very respectful and courteous. More than happy to explain details on repair. And we’re very accommodating having to return to get parts. As the renter, I truly appreciated the efficiency of contacting the landlord for quick approval. I was happy with the results and the efficiency."