Reviews

October 13, 2026

"Great and prompt service … Gerald and Jordan came in one hour after we called, found the leak and fixed it quickly … they were also keen on cleaning up after and were extremely friendly and explained everything they were doing …"
October 9, 2026

"Was having water pressure issues and had another company out but said they couldn't find anything. Big City came out and found the problem right away and fixed it!"
October 9, 2026

"Chris was very professional, courteous and efficient. Appreciate the attention to detail and thoroughnes in repairing my plumbing issues."
October 9, 2026

"When I hire a professional, I take care to find a trusted partner, not just "some guy" who says he can do the job for cheap. I can say with confidence that Big City Plumbing has become my trusted partner for my home's plumbing needs. While investigating a weak toilet flush on my own, I discovered that a tree root had breached the sewer line requiring immediate attention. This was beyond my DIY skills so I called several well-reviewed plumbers for estimates. Among all the plumbers I contacted, Travis with Big City Plumbing gave me the best first impression - he arrived on time, thoroughly explained why the failure occurred, how they planned to fix it, and what could happen if not repaired correctly. He provided a reasonably priced verbal estimate onsite, and his written quote (received less than a day later) matched his verbal estimate. This repair was a complex multi-step process involving permitting, engineer's reports, and tunnelling under the home. At each milestone, a representative proactively reached out with an update and expected timeline. They handled all the logistics for me which made the project stress-free from start to finish. I never once had to follow up, which is unheard of for many home repair professionals. The pair of gentlemen who did the actual pipe replacement, Felix and Paul, were also impressive. They were courteous and professional, completing their scope of work in less than a day. They even offered to re-caulk around the base of the toilet after resetting it in place, which went above and beyond my expectations. We now have a root-free toilet that properly flushes. Thank you Big City Plumbing for providing a top-notch experience. I am happy to have found my trusted plumbing partner in San Antonio!"
October 7, 2026

"Showed up earlier than expected which was GREAT. Quickly identified the problem and fixed it. Definitely recommend."