Reviews
March 5, 2021
"We have used Big City Plumbing many times. They are always friendly and professional. Our sewer line backed up. Horrible! I called Big City at 6:46 am and left message on machine. To my surprise I received a call back at 7:05 am. The woman that called was very understanding and said they would check their schedule, but would have someone out same day and she would call me back with time, etc. She called back at 1032 am and told me Joey would be at my house within 3 hours. She asked me the standard COVID questions and assured me everyone would wear a mask and would abide by COVID protocols. I really like the fact that Big City sends a text before arrival with a picture and some information on workers. Joey and Louis arrived on time and both were professional, yet friendly. They checked the problem, gave me a price and my options and got the job done. Masks were worn at all times. They are a good representation of Big City. I want to thank Big City again for prompt action. I know with the recent freeze, they must have been very busy, but made the time to help a previous customer. And because you never know about plumbing, I’m sure a future customer."
March 3, 2021
"2nd time using big city plumbing, recommend originally from a friend. I had a mushy wall in the bathroom and wet spots all over the house. I was very concerned it was multiple issue, Homer came out and was able to discover the issue fairly quickly that it all stemmed from the shower leaking on inside of the wall. He replaced the shower head and cartridge and installed a new toilet for me. These plumbers and big city plumbing are working their tails off to take care of their customers, Homer came out at 6pm with a smile under his mask (i could see through it) and was super helpful and gave me a full run down of costs and fees. Nothing hidden no extra charges in the end, highly recommend this company for any plumbing issues!!!"
March 1, 2021
5 star review
"Thank you to Chris and Luis. They figured out the problem within minutes. And repaired effectively. That’s not all... the customer service with 10 being the best...ALL 10’s!!! "
February 27, 2021
"Our very professional and friendly Plummer Chris was one of the best customer service experiences that we have ever had. Along with his assistant- Chris attacked the job with urgency and carefulness- and the cost was very affordable for the problem that we had."
February 26, 2021