August 4, 2022

2022-08-15 | 17:22:03

"I was looking for a second opinion because the first plumber we used was not the best. From day one Rafaela let me vent and reassured me every step of the way until the technicians could get out to the house that they would be able to help me. She gave me an estimate of what I needed to be done, which made me feel more comfortable because the previous plumber charged us $1,100. But the estimation from this company was only a quarter of that price. Even after a mishap from the Air mitigation time from another company Rafaela was able to dispatch a team to the house to do a quick valve replacement. The team that came out to do the valve replacement was Gerald and Craig. Mind you, I just had foot surgery and was mentally drained when they got to the house. Gerald and Craig were very understanding of the frustration I had and eased my mind. They basically made me feel like I had nothing to worry about and that it would be fixed. They did the job so quickly, and we were able to turn the water back on. I am so grateful for that team because if they did not come out, we would not have been able to shower. The team that came out to run a camera in my pipes to give my insurance an estimation was Luis and Timothy. These two were troopers. I had scheduled the home warranty team, the insurance claim adjuster, and Big City Plumbing at the same time. Luis and Tim were very thorough, upfront, straightforward, forward, and exhausted all means to camera my pipes. I thank god for this company that was able to help my family and me to figure out all these plumbing issues we have. If you are looking for a company that is really out to take care of you, you have found it here with Big City Plumbing. They offer a military discount and even a Client care plan. Thank you again to Rafaela for answering all my calls and questions. Thank you, Gerald and Craig, for coming to fix my valve and helping reassuring that I had nothing to stress about. Huge thank you to Luis and Timothy for being troopers today and exhausting all means to help me camera my pipes to find the root of my root problems. I highly recommend this company and will continue to use them."
August 1, 2022

2022-08-15 | 17:23:23

"This is the third time Big City has come out to the house. Joey, Cris, and Travis, respectfully, have done a great job each time, and the cost was extremely reasonable!! They all arrived on time or earlier, were very informative and patient in explaining the process and all needed repairs. I have already recommended Big City to my friends and family!!"
July 20, 2022

Tracy Copeland | 2022-07-16 01:47:38

"Big City Plumbing is the only company I call for my plumbing needs. They are honest, pricing is fair and they are easy to schedule with. Chris came out today and he and his partner both had smiles for us and got to work on the issue immediately. No need to look further for a plumbing company in San Antonio. "
July 20, 2022

New water heater

"Cris and Timothy came yesterday to install a new water heater for me. They were on time and very efficient at removing my old unit and installing the new one. They brought everything up to code and were very neat in their work. Even with all my questions they were always polite. Over the last few months I have had them perform several plumbing jobs for me. Always professional and honest in the work they did."
July 13, 2022

Best Plumbing Company

"I literally have checked other plumbing companies from Mom and Pop to big names in San Antonio, but looking at quality, price, quality, customer service, kindness, you name-it, this company has everything!!! Raphael, Gerald, and James helped me with my plumbing needs not once, but twice. The first time I had an emergency and they got me in quickly and walked me through how to work through making it till they could get there. I had such an amazing first time customer experience that I asked Gerald to come back with James, his apprentice, to put in three new bathroom sinks for me. Not only are the plumbers efficient and quality driven, but the company all treat the customer and make the customer feel like the most important person in the world. I can’t tell you where to go to get your next plumbing project, but I can tell you that Big City Plumbing is the BEST Plumbing Company in San Antonio so why would you go anywhere else?"