February 2, 2024

Gerald Reamey | 2024-01-31 21:58:55

"We had a dripping toilet water supply valve. As in our past experience, Big City listened attentively, asked questions, and determined that the problem needed same-day attention, even though they didn’t have any appointments left for that day. They promised to call back and try to work us in. Sure enough, we received a call within a few minutes and we were told that someone would be coming out between 2:00 and 3:00, the time we said would be most convenient for us. Sure enough, the repair team called about 1:30 to say they were about 30 minutes away. Luis and Donald(?) introduced themselves courteously, put on shoe covers, and got to work. They had to undo some of my handiwork, but had the problem fixed quickly and tested the system thoroughly before leaving. I appreciated them answering all of my questions and explaining everything they did. Every time I’ve used Big City, the experience has been a good one: timely, professional service at a fair price. They’ve earned my future business."
September 6, 2023

Sandra and Mel Martin | 2023-09-06 03:32:37

"We were very pleased with the work done by Byron and Donald. They were friendly and professional and worked quickly in unclogging a shower drain and fixing a slow running faucet. We would be glad Rob recommend them. Mel and Sandra Martin"
August 28, 2023

Bruce Burrier | 2023-08-26 13:14:09

"I called for a clogged toilet and backed up shower. I received a call and text, with picture when the techs were headed my way. Professional, kind and knowledgeable. Within 45 minutes the job was completed. Byron and Joseph obviously knew what they were doing. The cost was more than what I was quoted but still a very good deal. I will use these guys again if I have plumbing problems. Thank you. Bruce Burrier "
August 11, 2023


"Where do I begin? Big City exceeded every expectation I could imagine. I have never received such good service, whether it be from Travis, Patricia, Rafaela, or Emily in the office or whether it be from Cris my plumber or his assistant Jarvis, for one. It started with Cris locating a yard leak that a couple of irrigation professionals did not find. Then Cris checked a toilet that was again found to have fine tree roots clogging it. So I hired Big City to repair a plumbing leak beneath my home which involved tunneling. Travis spoke at length with me about the process, and he kept me informed on all the steps. All the office staff were immediately available to answer my questions by phone and/or email. Cris was suberb on the job; he took photos of the pre- and-post repairs and showed me the work. They took such good care of me. I love the availability, the honesty, the transparency, the quality of work. and the teamwork. I am so happy with all the work that was performed and grateful that Big City was recommended to me. "
July 27, 2023

Broker Associate

"Quite a few years ago, I needed a reputable Plumbing Company approved by insurance companies like USAA and Travellers. I asked my home inspector Matt Gessner to recommend me one. I am a Real Estate Broker and previously was a land developer Scenic Oaks Subdivision and home builder. I have used Big City Plumbing, LLC for many years. Being a Property Manager and Listing Agent, it is very important that my clients receive professional service without draining their pocketbook. Many of our jobs involved foundation issues, broken sewage lines, broken water pipes where tunnels had to be dug. Big City Plumbing, LLC was always there for us. They get to the root of the problem and are very good in communicating issues and helping with insurance claims. I would not think of ever using anybody else."