Reviews

November 4, 2022

Tiffany Frazier | 2022-10-28 23:09:21

"I’m extremely happy with the customer service and the service I received today. They let me know when my technician was going to be on the way due to the weather changing. Joey and his partner were excellent and very friendly!! They let me watch them work and answered all my questions honestly!! I would definitely recommend Big City Plumbing to anyone!! "
November 4, 2022

Plumbing Inspection

"Joey and Joseph were great as usual. They knew what they were talking about when discussing questions and concerns I had. Also, they gave me great recommendations on what to do and not to do when it comes to taking care of the plumbing in my home. They were honest with me with prices and how I should go about my water softener. Also want to give Rafaela and Trinity a shout out for always taking care of my questions and concerns throughout the week and even on the weekends. "
September 23, 2022

Plumbing Service

"My mother and I were very pleased with the plumbing work she received from Big City Plumbing today. Rafaela was courteous and concise when I called for an estimate. Joey and Joseph did exemplary work installing a new toilet, installing a minor toilet rebuild for her other toilet, installing a new kitchen faucet, and replacing two kitchen faucet cut off valves. We were both pleased with their expertise concerning her plumbing needs. We highly recommend Joey and Joseph from Big City Plumbing for their excellent work!"
September 23, 2022

Plumbing Service

"Big City Plumbing did such a fabulous job with my mother’s plumbing needs yesterday. I requested Joey again for my installation of my two minor toilet rebuild at my house today. Joey and Craig did an excellent job! I appreciate Rafaela for her fantastic customer service. I am very pleased with Big City Plumbing."
September 19, 2022

Mr. & Mrs. Charles Kendrick

"Thank you for allowing me an opportunity to review Luis, Raphaela, and Big City Plumbing. From the beginning, Raphaella encouraged us by giving us a specific day only day & half later. She even offered a most helpful suggestion to cut off water to that toilet & use toilet in another bathroom, absence of that sound of wasted water & cost was good surprising temporary fix. Next, essential member of your Big City Plumbing team, Luis, called us to tell us his approximate arrival time. Although he was taking his lunch then , it must have been a short one since he arrived early & looked happy & ready to solve our problem. His receipt included 10, yes 10 pictures of contributors to our toilet & disposal which I thought I would need to replace. He thought it was just jammed & he was correct. I could hardly believe our luck since my husband had spent countless hours trying to give me a water-free sink by setting reset button & plungering it every few days. So many thanks, Luis & Rafaela, for solving problems we had worried about for so long. As a Type 1 Juvenile Diabetic, I must use that bathroom every middle of night + as a Vegan & lifelong cook, I must clean all my fresh produce in kitchen sink. Luis tried to save us by proactively offering an annual plan with a free annual water heater flush. I regretted later that I maybe should’ve accepted that offer since I recalled the agony of my husband’s hot water tank fix some years. Today I wanted to do a review for an unsurpassed plumbing experience! Raphaella happily devised a way to make it easier for me & other customers to do this. I plan to heartily recommend your company to all 15 owners of homes in our area. We really enjoyed the personal touch Luis & Raphaella brought to yesterday’s plumbing experience!!! We have always been fearful of cost, experience, & further problems from plumbing visits. Not at all with Big City Plumbing. You & your staff brought professionalism to our family. Most appreciatively, Lydia & Charles Kendrick "