Reviews
September 22, 2022
"As a Property Manager it is wonderful to have a company you can trust who is dependable and do great work. Thank you Big City Plumbing - Rafaela, Patricia and Joey"
September 21, 2022
"We had a new water heater installed, as well as a Pressure Reducing Valve (due to the high water pressure in our area). Luis and Joseph came out and did the work. They were very professional and eased my mind about the installation of the PRV. I can't forget Rafaela, who was wonderfully polite and informative._As many of you know, dealing with plumbing issues in an older house is worrisome and anxiety inducing. Kudos to Big City Plumbing for doing a great job and taking the time to explain everything that was going on.__UPDATE: Today, June 27, 2024, we had Chris and Paul come out to do a water heater flush and plumbing inspection. I cannot recommend this company enough!! The were so very helpful and went above and beyond what I expected. We are so pleased to have found a company that we feel we can trust. From the moment you call Rafaela, to the moment the plumbers shake hands and wish you a great day, the service is excellent!"
September 19, 2022
Mr. & Mrs. Charles Kendrick
"Thank you for allowing me an opportunity to review Luis, Raphaela, and Big City Plumbing. From the beginning, Raphaella encouraged us by giving us a specific day only day & half later. She even offered a most helpful suggestion to cut off water to that toilet & use toilet in another bathroom, absence of that sound of wasted water & cost was good surprising temporary fix. Next, essential member of your Big City Plumbing team, Luis, called us to tell us his approximate arrival time. Although he was taking his lunch then , it must have been a short one since he arrived early & looked happy & ready to solve our problem. His receipt included 10, yes 10 pictures of contributors to our toilet & disposal which I thought I would need to replace. He thought it was just jammed & he was correct. I could hardly believe our luck since my husband had spent countless hours trying to give me a water-free sink by setting reset button & plungering it every few days. So many thanks, Luis & Rafaela, for solving problems we had worried about for so long. As a Type 1 Juvenile Diabetic, I must use that bathroom every middle of night + as a Vegan & lifelong cook, I must clean all my fresh produce in kitchen sink. Luis tried to save us by proactively offering an annual plan with a free annual water heater flush. I regretted later that I maybe should’ve accepted that offer since I recalled the agony of my husband’s hot water tank fix some years. Today I wanted to do a review for an unsurpassed plumbing experience! Raphaella happily devised a way to make it easier for me & other customers to do this. I plan to heartily recommend your company to all 15 owners of homes in our area. We really enjoyed the personal touch Luis & Raphaella brought to yesterday’s plumbing experience!!! We have always been fearful of cost, experience, & further problems from plumbing visits. Not at all with Big City Plumbing. You & your staff brought professionalism to our family. Most appreciatively, Lydia & Charles Kendrick "
September 15, 2022
David DeRyke | 2022-09-14 15:10:12
"Gerald and his partner demonstrated a high level of competency performing the plumbing maintenance services. We’ll continue to use bigcityplumbing for plumbing services on both our residences . They come highly recommended. "
September 4, 2022