Reviews

September 19, 2022

Mr. & Mrs. Charles Kendrick

"Thank you for allowing me an opportunity to review Luis, Raphaela, and Big City Plumbing. From the beginning, Raphaella encouraged us by giving us a specific day only day & half later. She even offered a most helpful suggestion to cut off water to that toilet & use toilet in another bathroom, absence of that sound of wasted water & cost was good surprising temporary fix. Next, essential member of your Big City Plumbing team, Luis, called us to tell us his approximate arrival time. Although he was taking his lunch then , it must have been a short one since he arrived early & looked happy & ready to solve our problem. His receipt included 10, yes 10 pictures of contributors to our toilet & disposal which I thought I would need to replace. He thought it was just jammed & he was correct. I could hardly believe our luck since my husband had spent countless hours trying to give me a water-free sink by setting reset button & plungering it every few days. So many thanks, Luis & Rafaela, for solving problems we had worried about for so long. As a Type 1 Juvenile Diabetic, I must use that bathroom every middle of night + as a Vegan & lifelong cook, I must clean all my fresh produce in kitchen sink. Luis tried to save us by proactively offering an annual plan with a free annual water heater flush. I regretted later that I maybe should’ve accepted that offer since I recalled the agony of my husband’s hot water tank fix some years. Today I wanted to do a review for an unsurpassed plumbing experience! Raphaella happily devised a way to make it easier for me & other customers to do this. I plan to heartily recommend your company to all 15 owners of homes in our area. We really enjoyed the personal touch Luis & Raphaella brought to yesterday’s plumbing experience!!! We have always been fearful of cost, experience, & further problems from plumbing visits. Not at all with Big City Plumbing. You & your staff brought professionalism to our family. Most appreciatively, Lydia & Charles Kendrick "
September 15, 2022

David DeRyke | 2022-09-14 15:10:12

"Gerald and his partner demonstrated a high level of competency performing the plumbing maintenance services. We’ll continue to use bigcityplumbing for plumbing services on both our residences . They come highly recommended. "
September 4, 2022

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August 25, 2022

"This is by far the best plumbing company I have used!! They are prompt, professional, and thorough. They were able to answer any questions I had. Reasonable prices made it possible for me to get a low water pressure situation fixed. Great customer service. Thanks a bunch."
August 18, 2022

"Yesterday was the second visit from Big City Plumbing with Joey and James doing t he work. They finished a repair to the disposal and checked that the new dishwasher installation last Friday was not leaking. Then they installed my long awaited refrigerator. They did such a good job and made it ready to receive my items to be cold or frozen again. It was so great working with this company and I will be contacting them again. Thanks to all of you! Shirley Bartels at The Towers"