Reviews

March 26, 2023

"A big thank you to Big City Plumbing for doing a great job. My husband "
March 10, 2023

2025-05-02 | 14:50:28

"Gerald and Jarvis were great!! Very friendly and professional! Took care of my plumbing issue and made sure all was in good working order before wrapping up. Highly recommend Big City! I'm planning on using their water softener services next"
March 10, 2023

"Big City recently completed a service for us. They serviced and flushed the Stiebel-Elton tankless hot water system they installed for us several years ago and replaced a leaking 1”ball valve in our water well pump house. Gerald and Tim, who made the call, we’re very professional, courteous and efficient."
February 27, 2023

Robert B. | 2023-02-24 17:54:53

"After some not so great customer service from Home Depot, I was happy to be helped by Big City with my water softener installation. Gerald and his coworker (so sorry I didn’t ask his name) were both extremely pleasant and respectful. And the work was done quickly and efficiently. I’ll use this company again soon for my dishwasher installation. I Highly recommend Big City! "
February 24, 2023

2025-05-02 | 14:50:29

"If you want a short review, here it is: these guys saved me almost $10,000. Here’s the long review: My house developed a leak recently and I was hit with a $330 water bill. I called some other plumbers first to diagnose the issue and they told me that I had a leak in the line from the meter to the house. They said that I would have to replace the whole line, which would involve digging up my front walkway and driveway and quoted me almost $10,000 to do so. They tried using high pressure sales tactics to get me to agree to start work immediately, telling me that I was losing $200/day in water alone. That didn’t sound right and, when I did my own meter readings, I calculated it was closer to $13/day. Not good, but not catastrophic either. I could wait a bit longer to get a second opinion. I then called Big City Plumbing. The ladies in the office were super helpful and squeezed me into the schedule that day and kept me up to date throughout the whole process. Cris came out and determined that I did indeed have a leak outside the house. However, he and Travis, the owner, were not 100% sure that the whole line would need to be replaced. Travis insisted that they come out again to locate where the water enters the house and install an isolation valve to confirm that this was the issue. Luis and Timothy came out a few days later and, when they found the tie in after several hours of digging, they discovered that there was a loose coupling at the tie in. They then installed the isolation valve, which fixed the loose coupling in the process. It turned out that this was actually the source of the leak and installing the valve fixed the issue. In the end, I was extremely happy that I only had to pay about 6 hours worth of labor and not $10,000 to the other company! I really appreciate the thoroughness, honesty, and professionalism of this company. They are very methodical and really seem to want to do the job correctly instead of trying to sell me unnecessarily invasive services. Replacing the entire water line would have fixed the issue, but they recognized that this was overkill and found a much cheaper and cleaner solution instead. In a world where it’s really difficult to find tradesmen who have any attention to detail or desire to do the job correctly, Big City Plumbing is an exception and they are a credit to their profession. I hope that some of their own plumbers will one day venture out on their own and start their own companies so that they can spread the same business philosophy."